All items are inspected before they are dispatched. We do accept that some items can occasionally become physically damaged during transit.
It is important that you let us know right away if there is any damage on the item as we can take this up with the courier. Please promptly e-mail us at firstname.lastname@example.org to inform us of any physical damage to your item.
*Customers must always thoroughly check that the item is in visibly good condition before signing with the courier to accept the delivery.
When you sign with the courier, you are accepting that the item is in “good condition.” This voids any insurance we take out on our items. This makes it impossible for us to claim for any damage with the courier.
If you have spotted any physical damage on your item that wasn’t listed on the item description, please tell the driver, and make sure you write “damaged” in the signature box.